Last updated: 7 September, 2023
Refund Policy
Refund Policy:
Last updated: 07 September 2023
At Friendly Developer, we believe in transparency and fair business practices. This Refund Policy explains how payments, cancellations, and refunds are handled for our website design, development, maintenance, and IT-related services.
1. General Principles
All service charges, timelines, and deliverables are clearly communicated before project confirmation.
Payments are accepted only through secure and authorised payment methods.
Clients are advised to retain proof of payment for reference.
2. Non-Refundable Payments
Advance payments, booking amounts, or project initiation fees are non-refundable.
Payments made for services already delivered (such as completed designs, development work, or shared source files) are non-refundable.
Custom digital services once started cannot be reversed.
3. Refund Eligibility
Refunds may be considered only in the following situations:
If the project is cancelled by Friendly Developer before work begins.
In case of duplicate or excess payment due to a technical or payment gateway error.
If a cancellation request is made before the project work has started.
4. Cancellations & Project Changes
Cancellation or rescheduling requests must be communicated in writing within the agreed timeline.
Changes in project scope after approval may affect timelines and costs.
Delays caused due to late content, approvals, or non-cooperation from the client do not qualify for refunds.
5. Refund Process
Refund requests must be submitted through the official contact details available on our website.
Approved refunds will be processed within 7–15 business days via the original payment method.
Payment gateway charges, taxes, or administrative fees may be deducted where applicable.
6. Non-Eligibility for Refunds
Refunds will not be provided in cases of:
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Change of mind.
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Dissatisfaction with outcomes where services have been delivered as agreed.
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Violation of terms, misuse of services, or policy breaches by the client.
7. Contact for Refund Queries
For refund or cancellation-related questions, please contact us through our Contact Us page or official email. We aim to respond within 24 working hours.
